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FAQ

Shipping & delivery

It usually takes between 2-4 working days.

We ship with with DHL Express that delivers via a local operator to the delivery point of your choice.

When your order is shipped you will receive an email with a tracking link.

Order

Unfortunately we can’t guarantee that a placed order will get cancelled in time. But if you reach out to our support as soon as possible we will do everything we can to help you out!

You apply your discount by clicking “Have a promo code?” in the checkout.

Return & exchange

If you would like to return items, please contact our customer service to receive a return label and commercial invoice that must be attached to the return parcel. Additionally, please inform customer service about which item(s) you want to return. Customer service can be reached through telephone at:

+46 10 551 79 09
Email: customerservice@garphyttan.us

You will receive a new return label and a commercial invoice, both of which should be printed out and attached to the outside of the return parcel. The commercial invoice must be printed in three copies, which should be attached to the parcel (preferably in an adhesive pouch, if you have this available). The return parcel is then delivered to a DHL Service Point (find your nearest here).

In connection with an approved return, a return fee of 7$ will be deducted from the refund amount.

If you want to exchange an item – because it is the wrong size, for example – you can easily return the incorrect item. To return, please contact customer service to receive the correct return documents. Afterwards, make a new order in the size you want from our webshop. We will refund you for the full price of the item and any shipping costs, so you will never have to pay more for shipping in the event of an exchange.

Material and sustainability

Our main production sites are currently located in Portugal, China and Bangladesh while always investigating and evaluating other production sites in both Asia and Europe. Our ambition is to always be at the forefront in terms of material selection and production technology and that all production sites are certified in accordance with BSCI (The Business Social Compliance Initiative). BSCI is a European business-driven collaborative initiative, a "code of conduct", for companies that want to improve working conditions in the global supply chain. They concentrate on working conditions and the Code of Conduct BSCI also contains rules for environmental considerations regarding water, air and chemicals.

Our standard CO / PES fabrics are pre-impregnated with a liquid base that is Oeko-Tex certified. For an improved water repelling we recommend using our own wax, Garphyttan Original Wax.

This applies to our cotton/polyester garments.

Sizes

On each product page we indicate if the product deviates from normal sizes. Another tip is to read the product reviews, where you usually can find someone with the same body type as you!

Other

Please send an email to: some[at]garphyttan.com

If you’ve forgotten your password, click “Forgot your password? below the sign-in box.

In case of other issues with sign in, please contact our customer service and we’ll help you out!

Couldn't find the answer to your question? Don't hesitate to contact our support!

Email: customerservice@garphyttan.eu

Phone: +46 10 551 79 09 (Weekdays 9-18)