Frequently asked questions
Here you'll find the answers to the most common questions we receive. If you don't find what you are looking for, please reach out to us!
Shipping & delivery
How long is the delivery time?
Your order is normally shipped within 1-6 business days. Read more about shipping & delivery here.
How do you ship my order?
Your order is shipped to your door with UPS.
Can I track my order?Please reach out to our customer service for tracking details!
Can I cancel my order?
Unfortunately, we cannot guarantee that we will have the possibility to cancel an order that has already been placed. Should you wish to cancel your order, we recommend that you contact our customer service as soon as possible!
I have a discount code. How do I use it?
To activate your discount code, click on "Have a promo code?" when in the checkout. Then simply fill in the code and press "Add" and the discount code should be activated.
Can I change the delivery address?Klarna makes an automatic risk assessment when you enter your social security number at the checkout. Is is this that determines wheter you can choose a different delivery address than the one that you are registered at.
Returns & exchanges
How do I return an item?
If you would like to return items, please contact our customer service to receive a return label and commercial invoice that must be attached to the return parcel. Additionally, please inform customer service about which item(s) you want to return. Customer service can be reached through email at: firstname.lastname@example.org. You will receive a new return label and a commercial invoice, both of which should be printed out and attached to the outside of the return parcel. The commercial invoice must be printed in three copies, which should be attached to the parcel (preferably in an adhesive pouch, if you have this available). The return parcel is then to be dropped off at a DHL Service Point.
In connection with an approved return, a return fee of 7$ will be deducted from the refund amount.
How do I make an exchange?
In order to make an exchange, please follow the return instructions explained above. Then simply place a new order with the product/size you wish to exchange to.
Where are your clothes manufactured?Our main production locations are Portugal and Bangladesh, and we are continuously investigating and looking into other production locations in both Asia and Europe. Our ambition is to always be at the forefront regarding material selection, production technology and the fact that all production locations are certified in accordance with BSCI (The Business Social Compliance Initiative). BSCI is a European business-driven cooperation, a so called "code of conduct", for businesses who wish to improve the working conditions in the global supply chain. It concentrates on working conditions and the code of conduct, but BSCI also contains rules for environmental considerations regarding water, air and chemicals.
How should I treat and/or impregnate the clothes?By caring for your outdoor clothing, you will both extend its lifespan while also maintaining its original functionality. Our normal CP/PES fabrics are prime-impregnated with a liquid base that is Oeke-Tex certified, and is naturally water-repellent. To contonuously maintain and improve the water-repellent properties, we recommend treating the clothes with our Original Wax. If you're not sure which garments that can be treated with our wax, please read the product description for the product in question. We also have a selected range of clothing care products from the Swedish company OrganoTex.
How is the fit in your products?On each individual product page, you can read whether a product deviates from the classic sizes. You can also see more about the fit of the garment and the idea behind it. We have also taken exact measurements of all products and their sizes. This is summarized on each product's page under "size guide". If you want to find out what size you should choose, a tip is to measure a favorite garment you have at home and the compare it to the measurements in the table. Don't forget to look through the reviews, there you can find tips and thoughts from other customers!
Are you still unsure as to which size you should choose? Contact our customer service; we’re happy to help! Our product experts are ready to give you the best advice!
I'd like to collaborate with you, how do I go about it?Cool! We appreciate all kinds of requests regarding different cooperations. Send an email to email@example.com and tell us more!
Do you offer branded products?Yes, we do! Does your company need new work clothes? As a company, we offer you the opportunity to print or embroider your company logo or other desired symbol or advertisement on your new garments. Printing promotional motifs or a logo on company clothing is an excellent marketing option that helps increase awerness of your brand.
We can help with everything from embroidery and printing to fully customized solutions for your company's workwear. Contact our customer service for advice an a price quote!
Help! I forgot my login details and can't access my account!If you have forgotten or don’t have a password, click on “Forgotten your password?”. If you have placed an order, an account has automatically been created for you. Should you have other problems with your account, you can contact our customer service and they will help you!
Is your question still not answered? Don't hesitate to contact us!